Return Policy

Returns and complaints

At Master Electro Ltd. we are committed to the quality of our products and the satisfaction of our customers. If the product you received does not meet your expectations or has a defect, we will assist you quickly and fairly.

Returning a product

You have the right to return a purchased product without giving a reason within 14 days of the date of receipt.

Conditions for return

• The product must be in its original condition.
• It must show no signs of use.
• It must include the original packaging and accompanying documents.

Return shipping costs are borne by the customer, except in cases of a defective or incorrectly shipped product.

Complaints

In the event of a defect or non-conformity, you have the right to file a complaint in accordance with the applicable legislation.

How to file a complaint:

1. Contact us by phone or email.
2. Describe the problem and provide photos if possible.
3. Send the product to an address specified by us.

Processing time:

Up to 30 days from receipt of the product.

Resolutions for complaints:

After inspection, we will offer one of the following solutions:

• Repair of the product.
• Replacement with a new product.
• Refund of the amount paid.

Refunds

For an approved return or complaint:

• The amount is refunded using the same method as the original payment.
• Refund period: up to 14 days after approval.

Important information

• Please keep your receipt or invoice.
• Products damaged through the customer's fault are not eligible for a complaint.
• Some products may not be eligible for return for hygiene or technical reasons.